Legal

Terms & Conditions

Last updated: 8 October 2026

Who we are

Specifics.io is a business based in Hong Kong providing back-office systems and related services to small and medium-sized businesses. References to "we", "us", and "our" in these terms mean Specifics.io. Contact us at contact@specifics.io.

Our services

We provide consultancy, workflow automation, systems integration, and related technology services. The scope of any engagement, meaning what we will deliver, by when, and for what fee, is agreed in writing before work begins. Anything outside that written scope is not included unless we agree it in writing.

Quotes, fees, and billing

Work is quoted on a project or retainer basis. Quotes are valid for 30 days unless stated otherwise. The written scope may require a deposit before work starts. We reserve the right to correct genuine errors in a quote before an engagement is agreed. Invoices are payable within 14 days unless the written scope says otherwise, and we may pause work or support if an invoice is more than 7 days overdue.

Support plans

Each engagement has a fixed build fee and a monthly support plan, as set out in the written scope. The plan runs month to month from go-live and is billed monthly in advance. Either of us can end it with 30 days' written notice, and fees for the month in progress are not refunded. Within 14 days of the plan ending, if you ask and all fees due are paid, we will give you the documentation for the systems we built and exports of the workflow files in your accounts. Support covers monitoring, fixes, and updates when a connected tool or service changes; new projects and larger changes are quoted separately. We aim to acknowledge support requests within one working day, meaning Monday to Friday. That is a target, not a guarantee of a response or resolution time. We are not responsible for outages or changes made by third-party platforms, for problems caused by changes you or others make to the systems, or for failures caused by lapsed or unpaid subscriptions.

Cancellation and refunds

This website does not take payment directly; every engagement is set out in a written agreement or invoice covering scope, fees, and timing before work begins, and that document is what governs cancellation and refunds for that specific engagement.

As a general position, unless the written agreement for your engagement says otherwise: work already completed or in progress remains chargeable if you cancel or pause an engagement, and a deposit is refunded only if you cancel before we have started work. The first call is always free, whatever the outcome.

Your responsibilities

Delivering automation work depends on timely access to the people, systems, and information involved. You agree to provide reasonable access and accurate information, and to ensure you have the right to grant us access to any third-party systems we work with on your behalf.

Access to your systems and data

To build and support your systems we may need access to your accounts and data. We access them remotely, only as needed for your engagement and through accounts you invite us into, and we ask you to give us the minimum access required. We act on your instructions in relation to any personal data in your systems, keep it confidential, and do not use it for any other purpose. Where personal data is involved, we will agree data-protection terms with you in writing before we begin. You can remove our access at any time.

Intellectual property

Once the build fee for an engagement has been paid, you own the workflows, configurations, documentation and any custom code we create specifically for you, whether or not you continue on a support plan. We keep ownership of our pre-existing materials, general know-how and reusable components, and give you a perpetual, non-exclusive licence to use any of them that form part of what we deliver. Third-party software and services remain subject to their own licences and terms, and you are responsible for the subscriptions in your own accounts.

Confidentiality

Each of us agrees to keep the other's confidential information confidential, and to use it only for the purposes of the engagement. This does not apply to information that is public, already known, or required to be disclosed by law.

AI-assisted work

Some systems we build use artificial intelligence services, for example to read documents. Their outputs can be incorrect or incomplete, and we cannot guarantee that they are accurate. We will tell you where a system uses AI, and we recommend human review for anything important. You remain responsible for decisions you make using the outputs.

No guarantee of results

We carry out our work with reasonable skill and care. We do not guarantee any particular result, saving or level of performance, and any estimate is not a promise. Statements on our website or in conversation are not part of the agreement unless they are in the written scope.

Liability

We carry out our work with reasonable skill and care. To the fullest extent permitted by law, our total liability arising from an engagement is limited to the fees you have paid us for that engagement in the 12 months before the claim arose, and we are not liable for indirect or consequential losses, including loss of profit, revenue, or data. Nothing in these terms limits liability that cannot lawfully be limited.

Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have exclusive jurisdiction over any dispute arising from them.

Changes to these terms

We may update these terms from time to time. The version published on this page at the time an engagement is agreed is the version that applies to that engagement. If you disagree with any of these terms, please raise it with us before engaging our services.