Common questions

Every project has a fixed build fee and a monthly support plan, both agreed in writing before any work starts. The first call is free, and if we don't think the work will pay for itself in saved time, we'll tell you rather than quote for it.

It depends on the size, but we scope projects in weeks, not months. Timelines also depend on how quickly your team can give us access and feedback. We share progress at agreed points, so you see something real before the end date, not a big reveal at the finish.

No. We explain everything in plain English, and part of every handover is making sure your team is comfortable using what we've built. If something we say sounds like jargon, ask us to say it again.

If repetitive work is eating hours in your week, you're big enough. For a small team, one saved hour a day is a bigger share of the week.

We have pages for accounting firms, law firms and logistics companies, but the work is the same everywhere: repetitive admin. Tell us what your team does over and over, and we'll tell you straight whether we can help.

Usually. We build around the tools you already have, like spreadsheets, accounting packages, CRMs and email, rather than asking you to replace them. We check this on the first call, and if something can't connect we'll tell you before you commit.

That's the point of the training. Every project includes hands-on sessions with your team, plain-English guides and follow-up sessions after go-live, as set out in your plan. The aim isn't just a system that works. It's a team that uses it.

Monitoring for failures on working days, fixes, updates when a tool you use changes, and a short monthly report on what the system has done. Everything runs in your own accounts. We aim to acknowledge support requests within one working day. New projects and bigger changes are quoted separately and can be added to your plan.

Once the build fee is paid, you own what we build for you, and it's documented. Everything runs in your own accounts, so you control who has access. We keep our general know-how and reusable components, and give you a licence to use any that are part of what we deliver.

Where AI helps, like reading documents, we use it and we tell you where. Everything runs in your own accounts, and we only access what we need. Where we handle personal data, we agree data terms with you in writing before we start. AI can make mistakes, so we recommend a person checks anything important.

You do, directly, in your own accounts. Our fees cover our work, not those licences.

The plan runs month to month from go-live and is billed monthly in advance. Either of us can end it with 30 days' notice. If you ask after it ends, and all fees are paid, we'll hand over the documentation and workflow exports within 14 days so your systems can run elsewhere.