What we do
What we take off your team
We start with the jobs your team does over and over, build a system to handle them, train your people to use it, and look after it once it's live.
Data entry
Your accounting package, CRM and spreadsheets can usually talk to each other, but they often don't out of the box. We connect the tools you already use so nobody has to type the same thing twice.
Typical work: sending new orders into your accounting software, keeping customer records matched across your CRM and email lists, turning emailed orders into entries in your system.
Chasing
Overdue invoices, missing documents, status updates and reminders eat up hours. We build systems that do the chasing and only bring in a person when it needs one.
Typical work: chasing overdue invoices, chasing clients for documents, sending status updates.
Reports and paperwork
The weekly report, the month-end pack, matching paperwork to the right job. If someone builds it by hand every week, we can usually build a system that does it. When off-the-shelf software doesn't quite fit, we can build a small tool that does, like a quoting calculator or a dashboard of your key numbers.
Typical work: building the same weekly report every Monday, matching paperwork to the right job, pulling your key numbers onto one page.
Training
A system nobody uses doesn't save anyone time, so training is part of every project. We show your team how to use what we've built, with hands-on sessions, plain-English guides and follow-up sessions after go-live, as agreed in your plan.
Typical work: team walkthroughs, quick-reference guides, follow-up sessions after go-live.
Support
Once your systems are live, we look after them. We monitor them for failures on working days, fix problems, and update them when the software they connect to changes. Everything runs in your own accounts, so you control who has access. Each month you get a short report on what the system has done, and we aim to acknowledge every support request within one working day. New projects and bigger changes are quoted separately.
Typical work: failure alerts, fixes, updates when a tool you use changes, a monthly report.
How pricing works
Every project has two parts: a fixed fee to design, build and train your team (the build fee), and a monthly support plan that covers monitoring, fixes, updates and reporting. We agree both in writing after a free call, so you know the fees before work starts. The plan runs month to month from go-live and is billed monthly in advance, with 30 days' notice. Once the build fee is paid, you own what we build for you, and everything runs in your own accounts, so you control who has access. We don't bill by the hour.
Is this for you?
A good fit if…
- You run a small or medium-sized business and your team loses hours each week to repetitive work.
- You already use everyday software (spreadsheets, accounting tools, a CRM) but nothing talks to anything else.
- You want someone who explains things plainly and tells you when something isn't worth building.
- You'd rather have your systems looked after than manage them yourselves.
Probably not a fit if…
- You need a large enterprise rollout with a procurement process to match.
- You want someone who says yes to everything. We'll tell you when a system isn't the answer.
- You want a one-off build with no ongoing support.